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  • Image of The Customer Revolution
    Image of The Customer Revolution

    How to Thrive When Customers Are in Control

    by Patricia B. Seybold

    Customers are taking control of industries and reshaping them from the outside in. While some characterize the changes taking place as the New Economy, the Internet economy, or the knowledge economy, Seybold, the bestselling author of the book Customers.com, simply calls it the “customer economy.” To survive in this customer economy, you need to respond to customer demands for changes in the way you design and deliver products and services. Seybold shows you how.

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  • Image of Profit from the Core
    Image of Profit from the Core

    Growth Strategy in an Era of Turbulence

    by Chris Zook

    According to Zook and Allen, most growth strategies fail to deliver value because they wrongly diversify from the core business. Based on a ten-year Bain & Company study of 2,000 companies in a variety of industries, Profit from the Core will teach you how to grow your company by building market power in a well-defined core.

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  • Image of Speed Review: It Takes a Prophet to Make a Profit
    Image of Speed Review: It Takes a Prophet to Make a Profit

    15 Trends That Are Reshaping American Business

    by Robert Shook, C Britt Beemer

    Simon & Schuster, 288 pages

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  • Image of Say It with Power and Confidence
    Image of Say It with Power and Confidence

    by Patrick Collins

    Here is real help for you as a public speaker. First, Collins will help you to build your confidence, so getting up on your feet is no longer a terrifying experience. Next, he will prepare you for many circumstances, such as handling a question-and-answer session, looking your best in a job interview, or presiding at meetings. Result: you'll be confident and look your best, no matter how you're challenged.

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  • Image of Responsible Managers Get Results
    Image of Responsible Managers Get Results

    How the Best Find Solutions - Not Excuses

    by Gerald Faust, Will Phillips, Richard Lyles

    Recognize that you are responsible for something and responsible to somebody. And you are responsible for results, not just tasks and activities. Understand this and you're on your way to getting results.

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