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  • Image of The Customer Revolution
    Image of The Customer Revolution

    How to Thrive When Customers Are in Control

    by Patricia B. Seybold

    Customers are taking control of industries and reshaping them from the outside in. While some characterize the changes taking place as the New Economy, the Internet economy, or the knowledge economy, Seybold, the bestselling author of the book, simply calls it the “customer economy.” To survive in this customer economy, you need to respond to customer demands for changes in the way you design and deliver products and services. Seybold shows you how.

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  • Image of Profit from the Core
    Image of Profit from the Core

    Growth Strategy in an Era of Turbulence

    by Chris Zook

    According to Zook and Allen, most growth strategies fail to deliver value because they wrongly diversify from the core business. Based on a ten-year Bain & Company study of 2,000 companies in a variety of industries, Profit from the Core will teach you how to grow your company by building market power in a well-defined core.

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  • Image of Hot Groups
    Image of Hot Groups

    Seeding Them, Feeding Them, and Using Them to Ignite Your Organization

    by Jean Lipman-Blumen, Harold Leavitt

    Different from teams, focus groups, or committees, hot groups are small, passionate, creative groups of individuals who come together to focus obsessively on a certain task, then flame out never to be seen again once the task is complete. The authors show what hot groups can do for your organization.

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  • Image of Rewards that Drive High Performance
    Image of Rewards that Drive High Performance

    Success Stories from Leading Organizations

    by Thomas Wilson

    Case studies of companies who used compensation and reward systems to achieve their organizational goals -- from putting employees first at Starbucks to building an entrepreneurial spirit at Southwest Airlines.

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  • Image of Saving Big Blue
    Image of Saving Big Blue

    Leadership Lessons and Turnaround Tactics of IBM's Lou Gerstner

    by Robert Slater

    Having explained Jack Welch and the GE Way in his previous best-seller, Slater now turns his attention to Louis V. Gerstner, who saved the floundering IBM by focusing on customers and demanding high performance from his managers and employees. Full of key leadership lessons for managing a turnaround.

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  • Image of Speed Review: It Takes a Prophet to Make a Profit
    Image of Speed Review: It Takes a Prophet to Make a Profit

    15 Trends That Are Reshaping American Business

    by Robert Shook, C Britt Beemer

    Simon & Schuster, 288 pages

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  • Image of The Age of Unreason
    Image of The Age of Unreason

    by Charles Handy

    The future world of work looks mighty different than it does now. Catch a glimpse of it before it bowls you over.

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