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  • Image of The Customer Differential
    Image of The Customer Differential

    The Complete Guide to Implementing Customer Relationship Management

    by Melinda Nykamp

    You have heard of Customer Relationship Management. Now here’s a guidebook that it clearly explains the concept of CRM — and how to put it in place in your company.

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  • Image of The Weightless Society
    Image of The Weightless Society

    by Charles Leadbeater

    A radical innovation in basic political, social and economic institutions is required to spread the benefits of the knowledge economy, argues Charles Leadbeater in this eloquent and provocative analysis of today’s society.

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  • Image of Loyalty Rules!
    Image of Loyalty Rules!

    How Today's Leaders Build Lasting Relationships

    by Frederick F. Reichheld

    Reichheld follows up The Loyalty Effect, in which he argued that a virtuous circle of employee, customer and shareholder loyalty led to greater profits, with a how-to on turning your company into a loyalty leader.

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  • Image of Peter Drucker on the Profession of Management
    Image of Peter Drucker on the Profession of Management

    by Peter F. Drucker

    Here's a collection of valuable tips from the top author on management. Do things right, don't do the right things, he says. Don't confuse effectiveness with efficiency. And much, much more.

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  • Image of The People Principle
    Image of The People Principle

    A Revolutionary Redefinition of Leadership

    by Ron Willingham

    Learn to improve productivity by helping people to do their best. This summary is strong on motivating people and getting them to accept responsibility.

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  • Image of Strategy Pure and Simple II
    Image of Strategy Pure and Simple II

    How Winning Companies Dominate Their Competitors, New and Updated Edition

    by Michel Robert

    To compete and win, create a strategy to dominate the competition, something you can do better than any of them. Identify your firm's driving force, write a business concept, realize what additional skills you need, then identify the critical issues you must address to implement your strategy.

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  • Image of The Complete Guide To Buying a Business
    Image of The Complete Guide To Buying a Business

    by Richard Snowden

    Snowden shows how to find an affordable business that suits your personality and skills, and how to dig our the information you need before you plunk down your money. For all those who've ever dreamed of sitting in the owner's chair.

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