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  • Image of Keeping the Edge
    Image of Keeping the Edge

    Giving Customers the Service They Demand

    by Dick Schaaf

    Schaaf's research shows that the most innovative and successful service firms, like Marriott, Merck, and Home Depot, are pushing the customer service "envelope" in surprising ways. This summary tells all.

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  • Image of Managing Your Mind
    Image of Managing Your Mind

    The Mental Fitness Guide

    by Gillian Butler, Tony Hope

    An amazing compendium of advice by two Oxford University researchers. How to beat stress, quit smoking, build your self-esteem and self-confidence, counter anxiety, be assertive, make decisions, manage your time and a lot more.

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  • Image of The Leader In You
    Image of The Leader In You

    How to Win Friends, Influence People, and Succeed in a Changing World

    by Dale Carnegie

    Dale Carnegie’s timeless principles, based on all-new material and fresh insights, will help you get along with others and move ahead. Learn to lead, motivate, communicate, set goals, and more. All are sure routes to per­sonal success.

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