Shop

Clear All

Filters

Publication Date

We have 3 different plans that offer something for everyone. Receive just the new book summaries that are published each month, or select a plan that unlocks access to our exhaustive archive of book summaries, webinars, video tips, and more. Choose the plan that is the best fit for you.

Compare Plans

  • Image of Proactive Customer Service
    Image of Proactive Customer Service

    Transforming Your Customer Service Department into a Profit Center

    by Charles Brennan

    Let Brennan show you how to transform your customer service department into a profit center. Here's a valuable approach.

    View Details

  • Image of The Truth About Burnout
    Image of The Truth About Burnout

    How Organizations Cause Personal Stress and What to Do about It

    by Michael Leiter, Christina Maslach

    Here are the strategies needed to eradicate the underlying problems and create a healthy, productive workplace.

    View Details

  • Image of Overdrive
    Image of Overdrive

    Bill Gates and The Race to Control Cyberspace

    by James Wallace

    Get to know Bill Gates and his slow-start bid to make Microsoft to take over cyberspace. Learn from his wisdom -- and his errors.

    View Details

  • Image of Customer-Centered Growth
    Image of Customer-Centered Growth

    Five Proven Strategies for Building Competitive Advantage

    by Richard Whiteley, Diane Hessan

    You’re probably not even halfway to truly satisfying those who really pay the bills – your customers. This summary explains how to focus on your customer with the intensity of a laser beam.

    View Details

  • Image of People Styles at Work
    Image of People Styles at Work

    Making Bad Relationships Good and Good Relationships Better

    by Robert Bolton, Dorothy Bolton

    You and everybody else fit into one of four personality groups. Knowing which one you're in and how to deal with those in other groups are part of the priceless information this summary offers.

    View Details

Recently Viewed Categories