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  • Image of Innovation by Design
    Image of Innovation by Design

    What It Takes to Keep Your Company on the Cutting Edge

    by Gerard H. Gaynor

    While many equate innovation with a creative drive found in the best and brightest employees, true innovation is much more than that — it is an organization-wide commitment to openness and communication. It requires a culture that values original thought and that supports new and valuable ideas with principles, policies and appropriate infrastructure, across the entire company. In Innovation by Design, Gerard Gaynor provides sound, practical advice and real-world examples (culled from 4

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  • Image of Capitalizing on Conflict
    Image of Capitalizing on Conflict

    Strategies and Practices for Turning Conflict to Synergy in Organizations

    by James W. Gibson, Kirk Blackard

    Do you want to optimize performance? If you do, you must first find a way to create an environment that minimizes workplace conflict and integrates resolution strategies into management systems. Only by preventing or minimizing, bringing to the surface, and resolving conflict can you unleash the full power of the organization. Capitalizing on Conflict shows readers how a company can create a comprehensive, organization-wide effort to resolve specific conflict events with proven strategi

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  • Image of Customer-Centered Growth
    Image of Customer-Centered Growth

    Five Proven Strategies for Building Competitive Advantage

    by Richard Whiteley, Diane Hessan

    You’re probably not even halfway to truly satisfying those who really pay the bills – your customers. This summary explains how to focus on your customer with the intensity of a laser beam.

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  • Image of People Styles at Work
    Image of People Styles at Work

    Making Bad Relationships Good and Good Relationships Better

    by Robert Bolton, Dorothy Bolton

    You and everybody else fit into one of four personality groups. Knowing which one you're in and how to deal with those in other groups are part of the priceless information this summary offers.

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  • Image of Service America
    Image of Service America

    Doing Business in the New Economy

    by Ron Zemke, Karl Albrecht

    This summary is must reading if you're concerned about service and want to get ahead of the competition. Zemke and Albrecht have earned their reputations as authorities on customer service.

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