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  • Image of 7 Survival Skills For a Reengineered World
    Image of 7 Survival Skills For a Reengineered World

    by William Yeomans

    Survive and thrive in this era of job uncertainty. Sharpen your career, endurance, communication, leadership, and customer service skills, and become a better follower and team player.

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  • Image of How to Be a Great Communicator
    Image of How to Be a Great Communicator

    In Person, on Paper, and on the Podium

    by Nido Qubein

    Having trouble communicating when speaking or writing? Qubein can help you as he has helped thousands. He's particularly good on getting your message across when speaking.

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  • Image of Beating The Street
    Image of Beating The Street

    The Best-Selling Author of (One up on Wall Street) Shows You how to Pick Winning Stocks and Mutual Funds

    by Peter Lynch

    Master stockpicker Lynch shows how he walloped the market averages while heading Fidelity's Magellan fund -- and how you can beat the Wall Street wizards, too. (Step one: Ignore the heard.)

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  • Image of Strategic Benchmarking
    Image of Strategic Benchmarking

    How to Rate Your Company's Performance against the World's Best

    by Gregory Watson

    You understand the value of comparing your company's practices to those of star performers in your industry. But how do you do that? Watson tells what to measure, how to find a benchmarking partner, and ways to apply what you've learned.

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  • Image of Sustaining Knock Your Socks Off Service
    Image of Sustaining Knock Your Socks Off Service

    by Thomas Connellan, Ron Zemke

    Service-quality experts Connellan and Zemke know that many customer-service programs sputter after a few months. They show you how to keep your employees enthusiatic and your customers enthralled.

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