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  • Image of Leading Change
    Image of Leading Change

    by John P. Kotter

    Harvard's Kotter simplifies the messy, complex process of corporate change. He provides a blueprint for the steps you need to take whether your change is a restructuring, reengineering project, or cultural renewal. This is the last word on managing change.

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  • Image of Mean Business
    Image of Mean Business

    by Albert Dunlap

    Dunlap, head of Sunbeam Corporation, shows how he transformed Scott Paper from a money-losing, lackluster organization into a vibrant market leader. Tips abound – on strategy, cost cutting, out-sourcing, and getting ahead on the job. A great “here’s how I did it” summary.

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  • Image of Beating The Street
    Image of Beating The Street

    The Best-Selling Author of (One up on Wall Street) Shows You how to Pick Winning Stocks and Mutual Funds

    by Peter Lynch

    Master stockpicker Lynch shows how he walloped the market averages while heading Fidelity's Magellan fund -- and how you can beat the Wall Street wizards, too. (Step one: Ignore the heard.)

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  • Image of Strategic Benchmarking
    Image of Strategic Benchmarking

    How to Rate Your Company's Performance against the World's Best

    by Gregory Watson

    You understand the value of comparing your company's practices to those of star performers in your industry. But how do you do that? Watson tells what to measure, how to find a benchmarking partner, and ways to apply what you've learned.

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  • Image of Sustaining Knock Your Socks Off Service
    Image of Sustaining Knock Your Socks Off Service

    by Thomas Connellan, Ron Zemke

    Service-quality experts Connellan and Zemke know that many customer-service programs sputter after a few months. They show you how to keep your employees enthusiatic and your customers enthralled.

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  • Image of Your Own Worst Enemy
    Image of Your Own Worst Enemy

    How to Overcome Career Self-Sabotage

    by Andrew DuBrin

    This summary is for those who contantly shoot themselves in the foot. Have you conisdered your failures may have roots in your psychological history or in your beliefs? This summary may recharge -- or rescue -- you career.

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  • Image of The Only Thing That Matters
    Image of The Only Thing That Matters

    Bringing the Power of the Customer into the Center of Your Business

    by Karl Albrecht

    A renowned service-quality guru reintroduces you to customers, your most important partners. With Albrecht’s Total Quality Service system in place, everyone can focus on delivering outstanding value.

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  • Image of Reinventing The Factory II
    Image of Reinventing The Factory II

    Managing the World Class Factory

    by Roy Harmon

    Harmon shows how Western factories can equal or surpass the output of the best factories anywhere. Get the latest techniques in fast product design, supplier partnerships, and efficient transportation networks.

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  • Image of Team Players and Teamwork
    Image of Team Players and Teamwork

    by Glenn Parker

    Departmental and cross-functional teams are the fast track to industry leadership. Learn how team players can achieve the greatest productivity.

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