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  • Image of Webinar: Presenting Value to Executives
    Image of Webinar: Presenting Value to Executives

    by Michael Nick

    In this Soundview live webinar, Presenting Value to Executives, Michael breaks the presentation into several components, beginning with a foundation discussion, followed by creating value for your audience, and finally how to put it all together to present your value to an executive committee.

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  • Image of The Power of Thanks
    Image of The Power of Thanks

    How Social Recognition Empowers Employees and Creates a Best Place to Work

    by Derek Irvine, Eric Mosley

    Globoforce executives Eric Mosley and Derek Irvine explain how a Culture of Recognition can boost employee engagement and loyalty, stronger teamwork, a more innovative culture, increased customer satisfaction as well as greater profitability and organizational health. Ultimately, they show how to build a better workplace for employees.

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  • Image of Thanks for the Feedback
    Image of Thanks for the Feedback

    The Science and Art of Receiving Feedback Well

    by Douglas Stone, Sheila Heen

    Receiving feedback is essential for healthy relationships and professional development, but we dread it and often dismiss it. Stone and Heen explain why getting feedback is so crucial yet so challenging, and they offer a powerful framework for interpreting comments, evaluations, and unsolicited advice in ways that enable effective learning.

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  • Image of Coaching for Breakthrough Success
    Image of Coaching for Breakthrough Success

    Proven Techniques for Making Impossible Dreams Possible

    by Jack Canfield, Peter Chee

    Jack Canfield, coauthor of the Chicken Soup for the Soul series, and Dr. Peter Chee offer a practical guide of 30 principles that every coach needs to succeed. Learn how the Coaching Principles representing the heart of a coach, the Situational Coaching Model representing the mind of a coach, and the Achievers Coaching Techniques representing the energy of a coach can build upon each other to empower people to achieve breakthrough success.

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  • Image of Webinar: Harnessing the Power of Word of Mouth
    Image of Webinar: Harnessing the Power of Word of Mouth

    by Paul Rand

    In this Soundview Live webinar, Harnessing the Power of Word of Mouth, Paul Rand, the founder of one of today's most successful digital and social marketing firms, will reveal how customer recommendations in the digital space have radically transformed the way people buy--which means you need to come up with new methods to reach customers and improve your products.

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  • Image of Customer Centricity
    Image of Customer Centricity

    Focus on the Right Customers for Strategic Advantage

    by Peter Fader

    Overturning some of our most fundamental beliefs about customer service, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers by focusing on the needs of your most valuable customers.

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  • Image of Extreme Trust
    Image of Extreme Trust

    Honesty as a Competitive Advantage

    by Martha Rogers, Don Peppers

    The authors of Extreme Trust, argue that the only sane response to these rising levels of transparency is to protect the interests of customers proactively,

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  • Image of Real Influence
    Image of Real Influence

    Persuade Without Pushing and Gain Without Giving In

    by John Ullmen, Mark Goulston

    In this groundbreaking book, authors Mark Goulston and John Ullmen reveal a new model for authentic influence — the kind that creates a strong initial connection and survives long after agreement has been reached. Based on listening, genuine engagement and commitment to win-win outcomes, Real Influence provides a powerful four-step method you can use to: examine your priorities; learn about the key players and what they need; earn their attention and motivate them to hear more...

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  • Image of Overpromise and Overdeliver
    Image of Overpromise and Overdeliver

    How to Design and Deliver Extraordinary Customer Experiences

    by Rick Barrera

    The old cliché in business is that smart companies underpromise and overdeliver. But in a crowded marketplace, underpromising is a one-way ticket to oblivion. In Overpromise and Overdeliver, Rick Barrera shows that today's most successful companies master Touchpoint Branding — the art of making sure that every point of contact between a company and its customers is well executed and fulfills an over-the-top brand promise.

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