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  • Image of Woo, Wow, and Win
    Image of Woo, Wow, and Win

    Service Design, Strategy, and the Art of Customer Delight

    by Patricia O'Connell, Thomas A. Stewart

    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

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  • Image of Simplify
    Image of Simplify

    How the Best Businesses in the World Succeed

    by Greg Lockwood, Richard Koch

    Investor and entrepreneur Richard Koch and venture capitalist Greg Lockwood show how the best businesses in the world achieve amazing success by simplifying in one of two ways: via price or proposition.

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  • Image of Finding Allies, Building Alliances
    Image of Finding Allies, Building Alliances

    8 Elements that Bring - and Keep - People Together

    by Michael Leavitt, Rich McKeown

    Solving large issues in today's complex world requires cooperation among diverse stakeholders. Finding Allies, Building Alliances is a guide for anyone tasked with fostering and maintaining an effective, productive and collaborative venture. The first step is to carefully choose a network of participants that will become a powerful alliance. With the right team in place, a framework of eight elements will help your group work together for the mutual benefit of all parties.

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  • Image of The Strategist
    Image of The Strategist

    Be the Leader Your Business Needs

    by Cynthia Montgomery

    "Are you a strategist?" That’s the first question Cynthia Montgomery asks the business owners and senior executives from all over the world who participate in her highly regarded executive education class.

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  • Image of Follow This Path
    Image of Follow This Path

    How the World’s Greatest Organizations Drive Growth by Unleashing Human Potential

    by Curt Coffman, Gabriel Gonzalez-Molina

    Follow This Path describes how organizations should value and develop relationships with their employees and customers. Authors Curt Coffman and Gabriel Gonzalez-Molina, Ph.D. use research from a Gallup study to show how developing your employees can lead to major cost efficiencies and profits.

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  • Image of Leadership and the New Science
    Image of Leadership and the New Science

    Discovering Order in a Chaotic World

    by Margaret Wheatley

    In the chaotic times in which we live, we need new ideas, new ways of seeing, and new relationships to help us. With the new discoveries in biology, chaos theory, and quantum physics, this new science offers this guidance. Management professor Margaret Wheatley describes in Leadership and the New Science, how the new science drastically changes our understanding of the world, and how it can teach us to live and work better together in these chaotic times.

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  • Image of Chief Culture Officer
    Image of Chief Culture Officer

    How to Create a Living, Breathing Corporation

    by Grant McCracken

    Companies around the world need to pay attention to the newest trends. In fact, corporations need a new professional, a Chief Culture Officer. Anthropologist Grant McCracken trains some of the world’s biggest companies and consulting firms and argues that hiring a Chief Culture Officer would help detect changes and have a deeper understanding of the waves of culture in America and the world to expand your business.

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  • Image of Delivering Happiness
    Image of Delivering Happiness

    A Path to Profits, Passion and Purpose

    by Tony Hsieh

    In 1999, Tony Hsieh sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. In Delivering Happiness, Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more.

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  • Image of Return on Impact
    Image of Return on Impact

    Leadership Strategies for the Age of Connected Relationships

    by David Nour

    Return on Impact hands leaders the tools that associations and other membership organizations can wield in order to harness the opportunities of the socially enabled world and ensure their growth in the coming times. David Nour charts the implications of a socially enabled world and the reinvention - in structure and governance, talent acquisition, listening practices, and business and revenue models - that leaders of organizations must undertake to fuel growth in the next decade.

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