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  • Image of Woo, Wow, and Win

    Woo, Wow, and Win

    by Patricia O'Connell, Thomas A. Stewart
    Item #: 3909
    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.
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  • Image of Speed Review: The Science of Selling

    Speed Review: The Science of Selling

    by David Hoffeld
    Item #: BKS0317B
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  • Image of Competing Against Luck

    Competing Against Luck

    by Karen Dillon, David S. Duncan, Taddy Hall, Clayton M. Christensen
    Item #: 3901
    Innovation strategy and growth expert Clayton M. Christensen, and his co-authors Taddy Hall, Karen Dillon and David Duncan, present a new conceptual framework for products and innovation based on their conclusion that customers don't "buy" products or services; they “hire” them to do a job.
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  • Image of Speed Review: Youtility

    Speed Review: Youtility

    by Jay Baer
    Item #: BKS1013B
    Portfolio/Penguin, 221 pages
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  • Image of ENGAGED!

    ENGAGED!

    by Gregg Lederman
    Item #: 3527
    In ENGAGED! Gregg Lederman teaches how to design and implement a sustainable culture and customer experience. Practical and useful tools, including the ENGAGED Index, demonstrate how to communicate expectations for living the brand, measure to establish visibility and accountability, and ultimately create customers for life. Lederman’s message of “Managing the Experience” has already transformed the culture in many leading companies.
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  • Image of Can't Buy Me Like

    Can't Buy Me Like

    by Bob Garfield, Doug Levy
    Item #: 3518
    Today’s brands face an apparent choice between two evils: continue betting on their increasingly ineffective advertising or put blind faith in the supposedly mystical power of social media, where "likes" stand in for transactions and a mass audience is maddeningly elusive. We’ve entered the "Relationship Era," where the only path for businesses seeking long-term success is to create authentic customer relationships. Authors Bob Garfield and Doug Levy show you where these...
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