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  • Image of Raving Fans
    Image of Raving Fans

    A Revolutionary Approach To Customer Service

    by Ken Blanchard, Sheldon Bowles

    A Soundview Featured Book Review
    Blanchard and Bowles present a business fable with a simple premise: your customers are your best marketing method. Executives will learn why outstanding customer service, particularly in the era of social technology, can lead to customers who will do anything to sing a company's praises... and bring as many friends to the party as possible.

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  • Image of Glow
    Image of Glow

    How You Can Radiate Energy, Innovation, and Success

    by Lynda Gratton

    You know them at first sight: teammates or colleagues, direct reports or bosses who radiate enthusiasm, positive energy and inspiration. Even in difficult circumstances they glow with an attitude that inspires others, fosters a great working experience for everyone and creates empowering relationships. Would you like to learn how to glow? Author Lynda Gratton shows you how. Glow is an invitation to become more energized and innovative at work, and to radiate positive energy that will al

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  • Image of Speed Review: Engaged Leadership
    Image of Speed Review: Engaged Leadership

    Building a Culture to Overcome Employee Disengagement

    by Clint Swindall

    John Wiley & Sons, 226 pages

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  • Image of The Black Swan
    Image of The Black Swan

    The Impact of the Highly Improbable

    by Nassim Nicholas Taleb

    A Soundview Featured Book Review
    According to Taleb, regardless of what we know from history, a single improbable event can change everything we think about the world. Taleb calls these improbable events Black Swans.

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  • Image of The Age of Speed
    Image of The Age of Speed

    A Strategy for Thriving in a More-Faster-Now World

    by Vince Poscente

    In a time starved era, you need to stop listening to everyone who tells you to slow down, and begin paying attention to authors like Poscente who give you the necessary tools to get ahead of the rush once and for all. The author illustrates why harnessing the power of speed is the ultimate solution for those seeking less stress, less busyness and more balance, while providing the reader with case studies gleaned from successful companies such as Geico, Netflix and Nintendo.

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  • Image of The New Boss
    Image of The New Boss

    How to Survive the First 100 Days

    by Peter Fischer

    Translated from German and published for the first time in English, The New Boss provides a thorough guide for newly appointed senior managers and executives to make a successful transition into their new leadership roles. Fischer covered all the bases, illuminating the seven building blocks of an accomplished transition, as well as case studies spelling out nearly every possible leadership transition.

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