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Raving Fans

A Revolutionary Approach To Customer Service

by Ken Blanchard, Sheldon Bowles

A Soundview Featured Book Review
Blanchard and Bowles present a business fable with a simple premise: your customers are your best marketing method. Executives will learn why outstanding customer service, particularly in the era of social technology, can lead to customers who will do anything to sing a company's praises... and bring as many friends to the party as possible.

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Glow

How You Can Radiate Energy, Innovation, and Success

by Lynda Gratton

You know them at first sight: teammates or colleagues, direct reports or bosses who radiate enthusiasm, positive energy and inspiration. Even in difficult circumstances they glow with an attitude that inspires others, fosters a great working experience for everyone and creates empowering relationships. Would you like to learn how to glow? Author Lynda Gratton shows you how. Glow is an invitation to become more energized and innovative at work, and to radiate positive energy that will al

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What Really Works

The 4+2 Formula for Sustained Business Success

by Bruce Roberson, William Joyce, Nitin Nohria

What really works? Today’s managers realize all too painfully that many, many things matter in achieving business success, but few of them can tell you much more than what worked for them. The authors of What Really Works conducted a 10-year study that turned 50 academics and business consultants loose on dozens of companies, looking for the answer to that elusive mystery — What really works? From that study emerged the 4+2 Theory, which provides the correct combination of primary and s

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Play to Your Strengths

Managing Your Company's Internal Labor Markets for Lasting Competitive Advantage

by Dave Kieffer, Richard R. Guzzo, Jay Doherty, Haig R. Nalbantian

According to Haig R. Nalbantian, Richard A Guzzo, Dave Kieffer and Jay Doherty, principals of Mercer Human Resource Consulting, a new, fact-based science of human capital management has emerged that is based on systems thinking, determining the correct facts about an organization, and focusing on value. With this new way of managing human capital, executives can use their human capital to its full advantage by aligning the human capital strategy with the business strategy and finally allowing st

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The Future of Competition

Co-Creating Unique Value with Customers

by CK Prahalad, Venkat Ramaswamy

In a world of infinite choice, instant gratification, and unbounded opportunities for innovation, why, ask University of Michigan Business School professors C.K. Prahalad and Venkat Ramaswamy, are companies still unable to satisfy customers or sustain growth and profitability? The answer lies in the evolving role of the customer in the value creation process. No longer do customers receive value through the purchase of products and services alone. Instead, the authors explain, individual custome

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Leading Change

by James O'Toole

James O'Toole shows that leadership based on integrity, honesty, and respect is the only way to gain the commitment and loyalty of your people and effect change. This is must reading for change agents.

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In Praise of Good Business

How Optimizing Risk Rewards Both Your Bottom Line and Your People

by Judith Bardwick

Here's a bold approach to boosting employee productivity by motivating them to take risks and accept accountability, even in a time of layoffs. The results, this noted business author promises, are healthier employees and record profits.

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Mastering the Art of Creative Collaboration

by Robert Hargrove

Collaboration -- forming teams in a workplace -- can be unproductive by dampening the creative efforts of team members. Hargrove tells how to avoid this. It calls for sharing goals and using lateral, not hierarchical leadership.

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