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  • Image of Crucial Confrontations

    Crucial Confrontations

    by Al Switzler, Kerry Patterson, Ron McMillan, Joseph Grenny
    Item #: 2626
    Mastering crucial confrontations requires a specific skill set. In Crucial Confrontations, consultant Kerry Patterson and executive coach Joseph Grenny join forces with their fellow researchers and trainers Ron McMillan and Al Switzler to help others develop the skills it takes to resolve the most pressing problems, including quality violations, safety infractions, cost-cutting mistakes, and medical errors. The authors write that their research shows that most organizations are losing b
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