2017 Summaries

Executive Summaries of the Best Business Books of 2017

  • Image of Woo, Wow, and Win
    Image of Woo, Wow, and Win

    Service Design, Strategy, and the Art of Customer Delight

    by Patricia O'Connell, Thomas A. Stewart

    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

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  • Image of Simplify
    Image of Simplify

    How the Best Businesses in the World Succeed

    by Greg Lockwood, Richard Koch

    Investor and entrepreneur Richard Koch and venture capitalist Greg Lockwood show how the best businesses in the world achieve amazing success by simplifying in one of two ways: via price or proposition.

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