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Thomas Davenport is the Director of the Accenture Institute for Strategic Change, a research center in Cambridge, Massachusetts. He is also a Visiting Professor at the Tuck School of Business, Dartmouth College, and a Distinguished Scholar in Residence at Babson College. His previous books include Mission Critical: Realizing the Promise of Enterprise Systems, Working Knowledge: How Organizations Manage What They Know, and Process Innovation: Reengineering Work Through Information Technology.
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By Thomas H. Davenport
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