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In this Soundview Live webinar, Patrick Lencioni explains the three fears that provoke service providers whether they are internal consultants, sales people, financial advisors, or anyone else serving long-term clients—to unknowingly sabotage their ability to build trust and loyalty. And, as always, Lencioni provides a practical approach for overcoming those fears.
He explains the theory of vulnerability (which he calls naked service) in depth, presents concrete steps for putting it to work in any organization, and shows what it takes to gain a real and lasting competitive edge.
The MP3 recording and slides from this event as well as a book summary for Getting Naked will be available to listen to or download from your Online Library immediately after check-out.
By Patrick Lencioni