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  • Image of Webinar: Presenting Value to Executives
    Image of Webinar: Presenting Value to Executives

    by Michael Nick

    In this Soundview live webinar, Presenting Value to Executives, Michael breaks the presentation into several components, beginning with a foundation discussion, followed by creating value for your audience, and finally how to put it all together to present your value to an executive committee.

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  • Image of Webinar: Connecting with the People Who Power Your Business
    Image of Webinar: Connecting with the People Who Power Your Business

    by Ed Wallace

    This Soundview Live webinar, Connecting with the People Who Power Your Business, will help you establish common ground, focus on collaboration instead of command, put people before process, demonstrate worthy intent, and make every interaction matter.

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  • Image of Webinar: Delivering World-Class Customer Service
    Image of Webinar: Delivering World-Class Customer Service

    by Joseph Michelli

    In this Soundview Live webinar Joseph Michelli reveals how Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already "best in class," how they activated people, improved processes, and deployed technology to emotionally engage customers, and how the Mercedes-Benz approach can jump-start any customer-driven business?by accelerating your commitment to the customer experience.

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  • Image of Webinar: Bringing Romance Back to Business
    Image of Webinar: Bringing Romance Back to Business

    by Tim Leberecht

    In this Soundview Live webinar, Bringing Romance Back to Business, Tim Leberecht not only provides surprising insights into the emotional and social aspects of business but also presents “Rules of Enchantment” that will help both individuals and organizations construct more meaningful experiences for themselves and others.

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  • Image of Webinar: The Art of Improvised Persuasion
    Image of Webinar: The Art of Improvised Persuasion

    by Steve Yastrow

    In this Soundview Live webinar, The Art of Improvised Persuasion, Steve teaches his approach to fresh, spontaneous, persuasive conversations. Customers don’t want to hear sales pitches, but so many sales people still rely on them. These new skills will show you how to identify the details that make each customer unique and how to navigate a conversation that focuses on the right message for the right customer at the right time.

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  • Image of Webinar: How to Create Strong Relationships with Consumers
    Image of Webinar: How to Create Strong Relationships with Consumers

    by Tim Halloran

    In this Soundview Live webinar, How to Create Strong Relationships with Consumers, branding expert Tim Halloran reveals what it takes to make consumers fall in love with your brand. Drawing on exclusive, in-depth interviews with managers of some of the world’s most iconic brands, this webinar will arm you with an arsenal of classic and emerging marketing tools—such as benefit laddering and word-of-mouth marketing—that make best-in-class brands so successful.

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  • Image of Webinar: The Better Mousetrap
    Image of Webinar: The Better Mousetrap

    by Simon Pont

    In this Soundview Live webinar, The Better Mousetrap, Simon Pont gives readers an accessible, provocative and insightful glimpse into the brand and advertising strategies of some of the world's leading companies. From Google to the BBC, Apple to Nike, McDonalds to Cadbury, Simon provides expert critique on how and why certain brands succeed in a world being redefined by digital media.

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  • Image of Webinar: Tools for Delivering Amazing Customer Service
    Image of Webinar: Tools for Delivering Amazing Customer Service

    by Shep Hyken

    In this Soundview Live webinar, Tools for Delivering Amazing Customer Service , renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. Through revealing stories from Ace Hardware’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.

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  • Image of Webinar: Harnessing the Power of Word of Mouth
    Image of Webinar: Harnessing the Power of Word of Mouth

    by Paul Rand

    In this Soundview Live webinar, Harnessing the Power of Word of Mouth, Paul Rand, the founder of one of today's most successful digital and social marketing firms, will reveal how customer recommendations in the digital space have radically transformed the way people buy--which means you need to come up with new methods to reach customers and improve your products.

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