Shep Hyken
Learn the 7 Customer Amazement Strategies
Date: Thursday, March 8th
Time: 12:00 PM ET
Speakers: Shep Hyken
Customer service isn't a department — it's a philosophy that must be embraced by every member of an organization. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition.
In this Soundview Live webinar, Shep Hyken will share seven powerful strategies that any organization can implement to create greater customer and employee loyalty. As evidence that these strategies work, Hyken will also share from more than fifty examples of role-model companies who understand that customer service isn't just a department, but a philosophy that affects every member of an organization.
You Will Learn:
- What is customer amazement and why is it so important.
- The importance of doing the right thing.
- The 3 Critical Points necessary for customer amazement.
- The 7 customer amazement strategies.
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