SmartTipsĀ® Video Tutorials

  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: How To Handle Change
    Image of SmartTips: How To Handle Change

    Though change at work can be abrupt and unsettling, change can also have positive benefits. You just need a new outlook to see them. This SmartTips video looks at how you can approach change in a realistic way and how to meet the challenges it presents.

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  • Image of SmartTips: Tips for Delivering A Great Presentation
    Image of SmartTips: Tips for Delivering A Great Presentation

    The skills of creating and delivering a great presentation can be a competitive edge in career advancement. This SmartTips video reviews presentation styles and generic instruction for the right appearance, voice cadence, and how to avoid panic.

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