SmartTipsĀ® Video Tutorials

  • Image of SmartTips: 3 Secrets of Negotiation
    Image of SmartTips: 3 Secrets of Negotiation

    Imagine your company has entrusted you to negotiate one of their most significant contracts. To help you get on the fast track to success, this SmartTips video offers three secrets of negotiation the pros use to help them achieve the best possible outcome.

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  • Image of SmartTips: 6 Ways To Keep Customers Happy
    Image of SmartTips: 6 Ways To Keep Customers Happy

    The bottom line for keeping customers happy is to remember the golden rule. Do unto others as you would have them do unto you. If your customer feels cared for and satisfied, your business will thrive. Learn 6 ways to keep customers happy in this SmartTips video.

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  • Image of SmartTips: 6 Steps To Business Alignment
    Image of SmartTips: 6 Steps To Business Alignment

    Business alignment simply means making sure that your plans, policies, and projects are coordinated with your real-world resources, cultures, and technologies. This SmartTips video features 6 steps to help you achieve business alignment.

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  • Image of SmartTips: Tips for Delivering A Great Presentation
    Image of SmartTips: Tips for Delivering A Great Presentation

    The skills of creating and delivering a great presentation can be a competitive edge in career advancement. This SmartTips video reviews presentation styles and generic instruction for the right appearance, voice cadence, and how to avoid panic.

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  • Image of SmartTips: How To Listen Effectively
    Image of SmartTips: How To Listen Effectively

    A fast-paced world rushes us through everything including communication, which makes it more difficult — but also more important — to sharpen your listening skills. This SmartTips video suggests six ways to improve your ability to listen effectively.

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