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  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips® Marketing Collection
    Image of SmartTips® Marketing Collection

    This collection of 11 SmartTips videos covers the latest in marketing and customer service strategies in a quick, 3 to 5 minute format.

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  • Image of SmartTips: Coaching Through Conflict
    Image of SmartTips: Coaching Through Conflict

    Coaching skills can help provide a structure for conflict management, and can also provide a tool for developing creative conflict resolution. In this SmartTips video, we look at four key tips that can help you effectively coach employees through conflicts.

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  • Image of SmartTips: 5 Target Market Strategies
    Image of SmartTips: 5 Target Market Strategies

    Market segmentation helps you figure out just who your markets really are: young, old, rich, poor, rural, urban, and so forth. Target market strategies help you decide which markets are most likely to be profitable for you. In this SmartTips video, we look at five different target market strategies.

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  • Image of SmartTips: 5 Conflict Management Strategies
    Image of SmartTips: 5 Conflict Management Strategies

    Every workplace has its share of conflicts. As a manager, you'll occasionally find yourself in conflict with your peers, or with members of the team you manage. In this SmartTips video, you will learn the five basic conflict management strategies: authoritative, accommodating, compromising, collaborating, and avoiding.

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  • Image of SmartTips: 4 Decision Making Methods
    Image of SmartTips: 4 Decision Making Methods

    Decision-making is an important component of a manager's daily routine. Using the proper methods to make those decisions will help to ensure the most viable, profitable and widely accepted outcomes. In this SmartTips video, we take a look at four decision-making methods.

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  • Image of SmartTips: 4 Common Sources of Workplace Conflict
    Image of SmartTips: 4 Common Sources of Workplace Conflict

    There are really only four underlying reasons for conflict: interdependence, incompatible goals, scarce resources, and interference. In this SmartTips video, we look at how each of these issues relates to the workplace.

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  • Image of SmartTips: The Rational Decision Making Model
    Image of SmartTips: The Rational Decision Making Model

    Decision-making can be difficult, but there is a way to help you make the right choice. This SmartTips video defines the Rational Decision-Making Model, which can help you to make the most logical and informed decision.

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  • Image of SmartTips: How To Make A Quick Decision
    Image of SmartTips: How To Make A Quick Decision

    Combat indecisiveness with this SmartTips video. Learn how to identify when a quick decision is needed and how to face down the stress of making one by using these 10 simple guidelines to weigh your options and think through the process efficiently.

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