SmartTipsĀ® Video Tutorials

  • Image of SmartTips: Coaching Your Team
    Image of SmartTips: Coaching Your Team

    As a manager, you're responsible for the quantity and quality of your team's work. How do you ensure that your team members work to the best of their ability, and that your team works well as a group? This SmartTips video helps you answer that question.

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  • Image of SmartTips: Coaching Through Conflict
    Image of SmartTips: Coaching Through Conflict

    Coaching skills can help provide a structure for conflict management, and can also provide a tool for developing creative conflict resolution. In this SmartTips video, we look at four key tips that can help you effectively coach employees through conflicts.

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  • Image of SmartTips: Coaching For Performance
    Image of SmartTips: Coaching For Performance

    Sometimes team members need to be nurtured individually to accomplish greatness. In this SmartTips video, you'll learn about coaching for performance. By providing the proper support, you too can coach your team to victory.

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  • Image of SmartTips: Build Feedback Into Your Business
    Image of SmartTips: Build Feedback Into Your Business

    The best way to learn about employees and customers is through feedback. And the best way to generate feedback is to make it an institutionalized part of your business routine. This SmartTips video provides tips for intergrating feedback into your business.

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  • Image of SmartTips: How To Be A Good Mentor
    Image of SmartTips: How To Be A Good Mentor

    Anyone can learn to become a valuable mentor to someone with less experience. By establishing yourself as a positive role model, you can have a rewarding impact on your mentee's career. This SmartTips video offers five steps to structure this mutually beneficial relationship.

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  • Image of SmartTips: Conducting A Performance Appraisal
    Image of SmartTips: Conducting A Performance Appraisal

    Performance appraisals can be stressful for both management and employees, and sometimes it doesn't seem to benefit either party. Using the 8 tips from this SmartTips video, you can change the direction of your performance appraisals to reach their intended goal, to improve individual performance.

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