SmartTipsĀ® Video Tutorials

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  • Image of SmartTips: Coaching Your Team
    Image of SmartTips: Coaching Your Team

    As a manager, you're responsible for the quantity and quality of your team's work. How do you ensure that your team members work to the best of their ability, and that your team works well as a group? This SmartTips video helps you answer that question.

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  • Image of SmartTips: Coaching Through Conflict
    Image of SmartTips: Coaching Through Conflict

    Coaching skills can help provide a structure for conflict management, and can also provide a tool for developing creative conflict resolution. In this SmartTips video, we look at four key tips that can help you effectively coach employees through conflicts.

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  • Image of SmartTips: Coaching For Performance
    Image of SmartTips: Coaching For Performance

    Sometimes team members need to be nurtured individually to accomplish greatness. In this SmartTips video, you'll learn about coaching for performance. By providing the proper support, you too can coach your team to victory.

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  • Image of SmartTips: 5 Negotiation No-Nos
    Image of SmartTips: 5 Negotiation No-Nos

    You're about ready to enter an important negotiation for your company. But before you sit down at the table, take a look at this SmartTips video and the five things to never do in negotiations.

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  • Image of SmartTips: 5 Negotiation Tricks
    Image of SmartTips: 5 Negotiation Tricks

    You went into negotiations with the best intentions. But somehow, the tables have turned and you've ended up capitulating far more than expected. In this SmartTips video, we'll discuss five tricks to use while negotiating to get — and keep — the upper hand.

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  • Image of SmartTips: 3 Secrets of Negotiation
    Image of SmartTips: 3 Secrets of Negotiation

    Imagine your company has entrusted you to negotiate one of their most significant contracts. To help you get on the fast track to success, this SmartTips video offers three secrets of negotiation the pros use to help them achieve the best possible outcome.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: How To Negotiate Like A Pro
    Image of SmartTips: How To Negotiate Like A Pro

    Get what you want by improving your negotiating and bargaining skills. This SmartTips video lists ways to swing outcomes in your favor with seven tips on how to negotiate effectively.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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