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  • Image of SmartTips: 5 C's Situation Analysis
    Image of SmartTips: 5 C's Situation Analysis

    Where does your business stand? What forces shape your present situation? When you can answer these questions, you're ready to plan for the future. In this SmartTips video, we take a look at the 5 C's Situation Analysis — a tool used by business managers to determine just where their company stands.

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  • Image of SmartTips: 3 Styles of Holding People Accountable
    Image of SmartTips: 3 Styles of Holding People Accountable

    While holding people accountable is rarely easy or fun, it is necessary for your success as a manager. In this SmartTips video, you will learn three styles for holding employees accountable: the directive style, the positive style, and the team style.

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  • Image of SmartTips: Who Sits On the C-Suite?
    Image of SmartTips: Who Sits On the C-Suite?

    Who are the members of the C-Suite level of a company? This SmartTips video identifies the key positions of this highest level of management, what they do and what their responsibilities entail.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: What Is A Balanced Scorecard?
    Image of SmartTips: What Is A Balanced Scorecard?

    Looking for a way to make and reach company goals in a strategic fashion? With this SmartTips video, learn what a balanced scorecard is and how its holistic evaluation of a company's overall health may help you to keep your business in balance.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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  • Image of SmartTips: 6 Ways To Build A Healthier Organization
    Image of SmartTips: 6 Ways To Build A Healthier Organization

    Many managers are frustrated by organizational roadblocks, internal politics, lack of planning, and other issues that add up to an unhealthy situation. The good news is that there are proven strategies to building a healthier organization. In this SmartTips video, learn 6 ideas to get started.

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  • Image of SmartTips: 6 Tips For Effective Delegation
    Image of SmartTips: 6 Tips For Effective Delegation

    If you're a manager, then delegation is not optional — it's built into your job. The better your delegation skills, the stronger you are as a manager, and the more confident, creative and proactive your team will become in the future. This SmartTips video provides six tips to help you recognize and practice effective delegation.

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