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  • Image of SmartTips: 4 Challenges of Diversity
    Image of SmartTips: 4 Challenges of Diversity

    Equality in the workplace isn't just an important business strategy, it's also the law. As the world becomes intrinsically connected, companies attempt to become more diverse. Unfortunately, the process is not always an easy one. In this SmartTips video, you'll learn about 4 challenges of diversity in the workplace.

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  • Image of SmartTips: 3 Styles of Holding People Accountable
    Image of SmartTips: 3 Styles of Holding People Accountable

    While holding people accountable is rarely easy or fun, it is necessary for your success as a manager. In this SmartTips video, you will learn three styles for holding employees accountable: the directive style, the positive style, and the team style.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: How To Represent Your Boss Well
    Image of SmartTips: How To Represent Your Boss Well

    Has your boss ever asked you to cover for him or her? Use this opportunity to show your boss that you are up to the challenge of representing him or her well. This SmartTips video will help you live up to the trust that has been handed to you.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: 6 Ways To Handle Favoritism
    Image of SmartTips: 6 Ways To Handle Favoritism

    Watching a colleague get a position that you know he or she does not truly deserve is undoubtedly frustrating. This SmartTips video gives six ways to handle the tension and even improve your own chances of getting promoted.

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  • Image of SmartTips: Who Are the Xers?
    Image of SmartTips: Who Are the Xers?

    Collaborating across generational boundaries requires knowing what skills and work styles are specific to each generation. This SmartTips video looks into the characteristics of Generation X, the generation nipping at the heels of the Baby Boomers.

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  • Image of SmartTips: Who Are the Traditionals?
    Image of SmartTips: Who Are the Traditionals?

    The senior generation in the workforce today is the Traditionals, born between 1927 and 1945. Like the other three generations that they are now working with, this group has its own characteristics and values. Learn about them in this SmartTips video.

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  • Image of SmartTips: Who Are the Millennials?
    Image of SmartTips: Who Are the Millennials?

    The answer to intergenerational issues facing employers today is understanding. Each generation brings its strengths. The Millennials are touted as the most technologically savvy generation. This SmartTips video details what they can contribute.

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