SmartTips® Video Tutorials

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  • Image of SmartTips® HR Collection
    Image of SmartTips® HR Collection

    This collection of 7 SmartTips videos will bring you up to speed on topics like the STAR interviewing method, the key to successful sales recruiting, compensation planning and more.

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  • Image of SmartTips: Compensation Planning
    Image of SmartTips: Compensation Planning

    Companies use compensation planning as a long-term strategy to attract, retain and motivate employees in both normal and potentially volatile job markets. In this SmartTips video, you'll learn how to attract new employees and keep your top employees working with you for years to come.

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  • Image of SmartTips: 5 Steps To Making the Right Hire
    Image of SmartTips: 5 Steps To Making the Right Hire

    Hiring the wrong person for the job can be worse than having no one in the position at all. In this SmartTips video, you'll learn five steps to choosing the best candidate and making the right hire.

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  • Image of SmartTips: 4 Challenges of Diversity
    Image of SmartTips: 4 Challenges of Diversity

    Equality in the workplace isn't just an important business strategy, it's also the law. As the world becomes intrinsically connected, companies attempt to become more diverse. Unfortunately, the process is not always an easy one. In this SmartTips video, you'll learn about 4 challenges of diversity in the workplace.

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  • Image of SmartTips: 3 Styles of Holding People Accountable
    Image of SmartTips: 3 Styles of Holding People Accountable

    While holding people accountable is rarely easy or fun, it is necessary for your success as a manager. In this SmartTips video, you will learn three styles for holding employees accountable: the directive style, the positive style, and the team style.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: Who Are the Xers?
    Image of SmartTips: Who Are the Xers?

    Collaborating across generational boundaries requires knowing what skills and work styles are specific to each generation. This SmartTips video looks into the characteristics of Generation X, the generation nipping at the heels of the Baby Boomers.

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  • Image of SmartTips: Who Are the Traditionals?
    Image of SmartTips: Who Are the Traditionals?

    The senior generation in the workforce today is the Traditionals, born between 1927 and 1945. Like the other three generations that they are now working with, this group has its own characteristics and values. Learn about them in this SmartTips video.

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