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  • Image of SmartTips: 3 Styles of Holding People Accountable
    Image of SmartTips: 3 Styles of Holding People Accountable

    While holding people accountable is rarely easy or fun, it is necessary for your success as a manager. In this SmartTips video, you will learn three styles for holding employees accountable: the directive style, the positive style, and the team style.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: Surviving A Performance Improvement Plan
    Image of SmartTips: Surviving A Performance Improvement Plan

    Don't let a Performance Improvement Plan (PIP) get you down. This SmartTips video will help you see a PIP as a helpful guide rather than a list of criticisms. Learn how to be your own advocate in the PIP meeting so the resulting action items are specific and realistic.

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  • Image of SmartTips: Preparing For Your Annual Performance Review
    Image of SmartTips: Preparing For Your Annual Performance Review

    Stressed about your upcoming annual performance review? Don't be. This SmartTips video helps you to think of it in a new way. It lays out four ways to become prepared and get confident about your next review.

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  • Image of SmartTips: Make The Most of Touch-Base Meetings
    Image of SmartTips: Make The Most of Touch-Base Meetings

    Do you think of touch-base meetings as more of a chore than an opportunity? This SmartTips video shows you how to get the most out of this important contact with your boss.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: 5 Ways To Ace A 360-Degree Review
    Image of SmartTips: 5 Ways To Ace A 360-Degree Review

    Want to be better prepared for your 360-degree review? Want to know what a 360-degree review is? This SmartTips video lays out what this evaluation process entails as well as five different ways to ace it.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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  • Image of SmartTips: 6 Tips For Effective Delegation
    Image of SmartTips: 6 Tips For Effective Delegation

    If you're a manager, then delegation is not optional — it's built into your job. The better your delegation skills, the stronger you are as a manager, and the more confident, creative and proactive your team will become in the future. This SmartTips video provides six tips to help you recognize and practice effective delegation.

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