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  • Image of SmartTips: 3 Styles of Holding People Accountable
    Image of SmartTips: 3 Styles of Holding People Accountable

    While holding people accountable is rarely easy or fun, it is necessary for your success as a manager. In this SmartTips video, you will learn three styles for holding employees accountable: the directive style, the positive style, and the team style.

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  • Image of SmartTips: When To Step Up
    Image of SmartTips: When To Step Up

    Step up to stand out in your office. This SmartTips video looks at what it means to step up and how to see the opportunities for when to do it. Often it means taking on additional responsibilities or taking charge. Stepping up can define who you are.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: 10 Ways To Add Value To Your Company
    Image of SmartTips: 10 Ways To Add Value To Your Company

    With this SmartTips video, learn how to become a valuable contributor in your company by being alert to 10 ways that you can excel beyond your job description. Ultimately, this effort will not only benefit you, but will also improve the quality of your company.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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  • Image of SmartTips: Seeing and Seizing Opportunities
    Image of SmartTips: Seeing and Seizing Opportunities

    Taking advantage of opportunities in the workplace is a sure way to advance your career. The competitive edge is seeing where the opportunities are and stepping in to seize them. This SmartTips video suggests ways to find them.

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  • Image of SmartTips: Making Yourself Indispensable
    Image of SmartTips: Making Yourself Indispensable

    People who choose to make themselves indispensable to an organization get involved in projects, committees and special meetings at work by employing certain work habits. This SmartTips video reveals what's needed to become an indispensable contributor in your workplace.

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  • Image of SmartTips: 6 Tips For Effective Delegation
    Image of SmartTips: 6 Tips For Effective Delegation

    If you're a manager, then delegation is not optional — it's built into your job. The better your delegation skills, the stronger you are as a manager, and the more confident, creative and proactive your team will become in the future. This SmartTips video provides six tips to help you recognize and practice effective delegation.

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