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  • Image of SmartTips: 3 Styles of Holding People Accountable
    Image of SmartTips: 3 Styles of Holding People Accountable

    While holding people accountable is rarely easy or fun, it is necessary for your success as a manager. In this SmartTips video, you will learn three styles for holding employees accountable: the directive style, the positive style, and the team style.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: The Prosci Change Management Method
    Image of SmartTips: The Prosci Change Management Method

    Change can either help or hurt a company. Implementing change smoothly can make all the difference. This SmartTips video introduces you to the successful Prosci change management tool for guiding change.

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  • Image of SmartTips: Surviving A Performance Improvement Plan
    Image of SmartTips: Surviving A Performance Improvement Plan

    Don't let a Performance Improvement Plan (PIP) get you down. This SmartTips video will help you see a PIP as a helpful guide rather than a list of criticisms. Learn how to be your own advocate in the PIP meeting so the resulting action items are specific and realistic.

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  • Image of SmartTips: How To Build Your Strengths
    Image of SmartTips: How To Build Your Strengths

    Help to build the strength of your company by improving your own strengths. This SmartTips video provides six steps to help you identify and utilize your strengths, leading you to become a stronger person.

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  • Image of SmartTips: How To Become A High-Level Performer
    Image of SmartTips: How To Become A High-Level Performer

    Maintain a competitive edge at work by networking, keeping up with trends, honing your skills and always showing initiative. This SmartTips video shows you how to gain the kind of respect around the office that could lead to more promotions.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: What Are The '7 Habits?'
    Image of SmartTips: What Are The '7 Habits?'

    Inspired by the seven habits made famous by author Stephen R. Covey in The 7 Habits of Highly Effective People, this SmartTips video offers a similar list of habits to help you live life to the fullest. All it takes to live these habits is dedication and practice.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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