SmartTips® Video Tutorials

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  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips® HR Collection
    Image of SmartTips® HR Collection

    This collection of 7 SmartTips videos will bring you up to speed on topics like the STAR interviewing method, the key to successful sales recruiting, compensation planning and more.

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  • Image of SmartTips: Compensation Planning
    Image of SmartTips: Compensation Planning

    Companies use compensation planning as a long-term strategy to attract, retain and motivate employees in both normal and potentially volatile job markets. In this SmartTips video, you'll learn how to attract new employees and keep your top employees working with you for years to come.

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  • Image of SmartTips: Build Feedback Into Your Business
    Image of SmartTips: Build Feedback Into Your Business

    The best way to learn about employees and customers is through feedback. And the best way to generate feedback is to make it an institutionalized part of your business routine. This SmartTips video provides tips for intergrating feedback into your business.

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  • Image of SmartTips: 5 Steps To Making the Right Hire
    Image of SmartTips: 5 Steps To Making the Right Hire

    Hiring the wrong person for the job can be worse than having no one in the position at all. In this SmartTips video, you'll learn five steps to choosing the best candidate and making the right hire.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: The 4 "R"s of Crisis Management
    Image of SmartTips: The 4 "R"s of Crisis Management

    Crises are unavoidable, but being prepared with a simple list of guidelines will help you get through them with confidence and right the ship. Look to this SmartTips video to guide you through the four steps of crisis management: Readiness, Response, Ride it out, and Reflection.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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