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  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips: Common Sales Mistakes
    Image of SmartTips: Common Sales Mistakes

    Perhaps you've fallen victim to some of the common sales mistakes. Sometimes what you think is the perfect approach may be completely off the mark. To highlight potential hazards, this SmartTips video takes a look at 5 common sales mistakes. By being aware of common sales mistakes, you can help ensure that you don't repeat them.

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  • Image of SmartTips: Closing the Deal
    Image of SmartTips: Closing the Deal

    Closing a deal takes more than simply offering products and prices that meet a client's needs. It often requires a combination of finesse, intuition, and a healthy dose of persuasion to get clients to finally sign on the dotted line. This SmartTips video describes 5 ways to help you close the deal.

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  • Image of SmartTips: 5 Steps For A Successful Sales Strategy
    Image of SmartTips: 5 Steps For A Successful Sales Strategy

    Developing a successful sales strategy comes easily for some, but for others, it can be quite a process. The good news is that this process can be acquired. In this SmartTips video, learn 5 steps for developing a solid plan to help bolster the sales of your product or service.

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  • Image of SmartTips: 4 Types of Sales Professionals
    Image of SmartTips: 4 Types of Sales Professionals

    How do you match the right person to the right sales environment? As with any type of management decision, there's some trial and error involved. You can make some smart decisions, however, by understanding your employees' strengths and weaknesses, and matching them to the four types of sales professionals in this SmartTips video.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: The 4 "R"s of Crisis Management
    Image of SmartTips: The 4 "R"s of Crisis Management

    Crises are unavoidable, but being prepared with a simple list of guidelines will help you get through them with confidence and right the ship. Look to this SmartTips video to guide you through the four steps of crisis management: Readiness, Response, Ride it out, and Reflection.

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  • Image of SmartTips: Surviving A Performance Improvement Plan
    Image of SmartTips: Surviving A Performance Improvement Plan

    Don't let a Performance Improvement Plan (PIP) get you down. This SmartTips video will help you see a PIP as a helpful guide rather than a list of criticisms. Learn how to be your own advocate in the PIP meeting so the resulting action items are specific and realistic.

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  • Image of SmartTips: Preparing For Your Annual Performance Review
    Image of SmartTips: Preparing For Your Annual Performance Review

    Stressed about your upcoming annual performance review? Don't be. This SmartTips video helps you to think of it in a new way. It lays out four ways to become prepared and get confident about your next review.

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