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  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips: Coaching Through Conflict
    Image of SmartTips: Coaching Through Conflict

    Coaching skills can help provide a structure for conflict management, and can also provide a tool for developing creative conflict resolution. In this SmartTips video, we look at four key tips that can help you effectively coach employees through conflicts.

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  • Image of SmartTips: 5 Conflict Management Strategies
    Image of SmartTips: 5 Conflict Management Strategies

    Every workplace has its share of conflicts. As a manager, you'll occasionally find yourself in conflict with your peers, or with members of the team you manage. In this SmartTips video, you will learn the five basic conflict management strategies: authoritative, accommodating, compromising, collaborating, and avoiding.

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  • Image of SmartTips: 4 Types of Sales Professionals
    Image of SmartTips: 4 Types of Sales Professionals

    How do you match the right person to the right sales environment? As with any type of management decision, there's some trial and error involved. You can make some smart decisions, however, by understanding your employees' strengths and weaknesses, and matching them to the four types of sales professionals in this SmartTips video.

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  • Image of SmartTips: 4 Common Sources of Workplace Conflict
    Image of SmartTips: 4 Common Sources of Workplace Conflict

    There are really only four underlying reasons for conflict: interdependence, incompatible goals, scarce resources, and interference. In this SmartTips video, we look at how each of these issues relates to the workplace.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: The 4 "R"s of Crisis Management
    Image of SmartTips: The 4 "R"s of Crisis Management

    Crises are unavoidable, but being prepared with a simple list of guidelines will help you get through them with confidence and right the ship. Look to this SmartTips video to guide you through the four steps of crisis management: Readiness, Response, Ride it out, and Reflection.

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  • Image of SmartTips: Surviving A Performance Improvement Plan
    Image of SmartTips: Surviving A Performance Improvement Plan

    Don't let a Performance Improvement Plan (PIP) get you down. This SmartTips video will help you see a PIP as a helpful guide rather than a list of criticisms. Learn how to be your own advocate in the PIP meeting so the resulting action items are specific and realistic.

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  • Image of SmartTips: Preparing For Your Annual Performance Review
    Image of SmartTips: Preparing For Your Annual Performance Review

    Stressed about your upcoming annual performance review? Don't be. This SmartTips video helps you to think of it in a new way. It lays out four ways to become prepared and get confident about your next review.

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