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  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips: 4 Types of Sales Professionals
    Image of SmartTips: 4 Types of Sales Professionals

    How do you match the right person to the right sales environment? As with any type of management decision, there's some trial and error involved. You can make some smart decisions, however, by understanding your employees' strengths and weaknesses, and matching them to the four types of sales professionals in this SmartTips video.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: The 4 "R"s of Crisis Management
    Image of SmartTips: The 4 "R"s of Crisis Management

    Crises are unavoidable, but being prepared with a simple list of guidelines will help you get through them with confidence and right the ship. Look to this SmartTips video to guide you through the four steps of crisis management: Readiness, Response, Ride it out, and Reflection.

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  • Image of SmartTips: How To Represent Your Boss Well
    Image of SmartTips: How To Represent Your Boss Well

    Has your boss ever asked you to cover for him or her? Use this opportunity to show your boss that you are up to the challenge of representing him or her well. This SmartTips video will help you live up to the trust that has been handed to you.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: 6 Ways To Handle Favoritism
    Image of SmartTips: 6 Ways To Handle Favoritism

    Watching a colleague get a position that you know he or she does not truly deserve is undoubtedly frustrating. This SmartTips video gives six ways to handle the tension and even improve your own chances of getting promoted.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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  • Image of SmartTips: 6 Tips For Running Great Sales Meetings
    Image of SmartTips: 6 Tips For Running Great Sales Meetings

    Meetings are the only opportunities your staff has to update one another, share experiences, troubleshoot problems, and celebrate success. How do you make sales meetings a positive experience for everyone, rather than events to dread? This SmartTips video provides 6 tips for running great sales meetings.

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