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  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips: 5 C's Situation Analysis
    Image of SmartTips: 5 C's Situation Analysis

    Where does your business stand? What forces shape your present situation? When you can answer these questions, you're ready to plan for the future. In this SmartTips video, we take a look at the 5 C's Situation Analysis — a tool used by business managers to determine just where their company stands.

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  • Image of SmartTips: 4 Types of Workplace Culture
    Image of SmartTips: 4 Types of Workplace Culture

    There are four major types of workplace culture: hierarchical, competitive, collaborative and creative cultures. In this SmartTips video, you will learn the differences between them, as well as the benefits and drawbacks of each.

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  • Image of SmartTips: Who Sits On the C-Suite?
    Image of SmartTips: Who Sits On the C-Suite?

    Who are the members of the C-Suite level of a company? This SmartTips video identifies the key positions of this highest level of management, what they do and what their responsibilities entail.

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  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: What Is A Balanced Scorecard?
    Image of SmartTips: What Is A Balanced Scorecard?

    Looking for a way to make and reach company goals in a strategic fashion? With this SmartTips video, learn what a balanced scorecard is and how its holistic evaluation of a company's overall health may help you to keep your business in balance.

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  • Image of SmartTips: The 4 "R"s of Crisis Management
    Image of SmartTips: The 4 "R"s of Crisis Management

    Crises are unavoidable, but being prepared with a simple list of guidelines will help you get through them with confidence and right the ship. Look to this SmartTips video to guide you through the four steps of crisis management: Readiness, Response, Ride it out, and Reflection.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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