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  • Image of SmartTips® Communication Collection
    Image of SmartTips® Communication Collection

    Our SmartTips Communication Collection includes 20 videos covering the skills that are needed to be successful at reaching those on the other side of the conversation.

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  • Image of SmartTips: The 10 Best Phrases To Use At Work
    Image of SmartTips: The 10 Best Phrases To Use At Work

    "No problem," "I'm happy to help." Learn how these phrases along with other notable ones can help you to create a good reputation at the workplace with this SmartTips video.

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  • Image of SmartTips: How To Write A Powerful Speech
    Image of SmartTips: How To Write A Powerful Speech

    Want to learn to deliver better speeches? This SmartTips video shows you that by improving your writing process, you can improve your speeches. It provides 10 ways to organize your thoughts and writing, ultimately leading to a great speech.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: Changing the Course of A Conversation
    Image of SmartTips: Changing the Course of A Conversation

    Ever have a conversation veer off in an unintended direction? Watch this SmartTips video to learn how to derail an uncomfortable conversation and steer it back on track in a more favorable direction for a better outcome.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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  • Image of SmartTips: Quick Telephone Tips
    Image of SmartTips: Quick Telephone Tips

    Despite the popularity of text messaging and emails, phone calls are still an important business tool for which there are specific recommendations. This SmartTips video reviews how phone calls should be handled and how to craft effective voicemail messages for colleagues and contacts.

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  • Image of SmartTips: Making A Great First Impression
    Image of SmartTips: Making A Great First Impression

    People often judge and make assumptions about you as soon as you are introduced, so in order to have people see you as you want them to, it is important to make a strong first impression. This SmartTips video offers some important considerations to bear in mind when meeting new people.

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  • Image of SmartTips: Build A Culture of Creativity
    Image of SmartTips: Build A Culture of Creativity

    By building a culture of creativity in your workplace, your ensure your company will be competitive. Not just because of the products you're offering today, but because of the products you might be offering tomorrow. In this SmartTips video, you'll learn how to build a culture of creativity.

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