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  • Image of SmartTips: 4 Types of Workplace Culture
    Image of SmartTips: 4 Types of Workplace Culture

    There are four major types of workplace culture: hierarchical, competitive, collaborative and creative cultures. In this SmartTips video, you will learn the differences between them, as well as the benefits and drawbacks of each.

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  • Image of SmartTips: Handling Social Media Complaints
    Image of SmartTips: Handling Social Media Complaints

    Complaints over social media can be very public and very damaging unless the situation is handled with care. Use this SmartTips video to help smooth over any rough edges between you and your customers and wow them with your solutions.

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  • Image of SmartTips: 4 Customer Service Mistakes
    Image of SmartTips: 4 Customer Service Mistakes

    Keep your customers coming back by treating them with respect. This SmartTips video helps you to avoid the common mistakes that could lose you valuable customers and may damage your reputation.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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  • Image of SmartTips: Build A Culture of Creativity
    Image of SmartTips: Build A Culture of Creativity

    By building a culture of creativity in your workplace, your ensure your company will be competitive. Not just because of the products you're offering today, but because of the products you might be offering tomorrow. In this SmartTips video, you'll learn how to build a culture of creativity.

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  • Image of SmartTips: 6 Ways To Keep Customers Happy
    Image of SmartTips: 6 Ways To Keep Customers Happy

    The bottom line for keeping customers happy is to remember the golden rule. Do unto others as you would have them do unto you. If your customer feels cared for and satisfied, your business will thrive. Learn 6 ways to keep customers happy in this SmartTips video.

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  • Image of SmartTips: 5 Tips For Keeping Clients
    Image of SmartTips: 5 Tips For Keeping Clients

    We all know that securing new clients drives and expands a business. While increasing the client list is important, it sometimes overshadows an even more vital practice, the practice of keeping clients for the long term. In this SmartTips video, learn 5 tips that will keep you from losing your long-term customers.

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  • Image of SmartTips® Innovation Collection
    Image of SmartTips® Innovation Collection

    Our SmartTips Innovation Collection includes 11 videos that will guide you toward a culture of innovation in your organization.

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  • Image of SmartTips: How To Recover From A Mistake
    Image of SmartTips: How To Recover From A Mistake

    The important thing to realize about making a mistake is that you can learn from it. By accepting that mistakes can make you better at what you do, you will learn how to "fail forward." This SmartTips video takes the optimistic approach to evaluating mistakes and shows you how to get back on track.

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