SmartTips® Video Tutorials

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  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips® Communication Collection
    Image of SmartTips® Communication Collection

    Our SmartTips Communication Collection includes 20 videos covering the skills that are needed to be successful at reaching those on the other side of the conversation.

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  • Image of SmartTips: The 10 Best Phrases To Use At Work
    Image of SmartTips: The 10 Best Phrases To Use At Work

    "No problem," "I'm happy to help." Learn how these phrases along with other notable ones can help you to create a good reputation at the workplace with this SmartTips video.

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  • Image of SmartTips: The 4 "R"s of Crisis Management
    Image of SmartTips: The 4 "R"s of Crisis Management

    Crises are unavoidable, but being prepared with a simple list of guidelines will help you get through them with confidence and right the ship. Look to this SmartTips video to guide you through the four steps of crisis management: Readiness, Response, Ride it out, and Reflection.

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  • Image of SmartTips: How To Write A Powerful Speech
    Image of SmartTips: How To Write A Powerful Speech

    Want to learn to deliver better speeches? This SmartTips video shows you that by improving your writing process, you can improve your speeches. It provides 10 ways to organize your thoughts and writing, ultimately leading to a great speech.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: Handling Social Media Complaints
    Image of SmartTips: Handling Social Media Complaints

    Complaints over social media can be very public and very damaging unless the situation is handled with care. Use this SmartTips video to help smooth over any rough edges between you and your customers and wow them with your solutions.

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  • Image of SmartTips: 4 Customer Service Mistakes
    Image of SmartTips: 4 Customer Service Mistakes

    Keep your customers coming back by treating them with respect. This SmartTips video helps you to avoid the common mistakes that could lose you valuable customers and may damage your reputation.

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  • Image of SmartTips: Changing the Course of A Conversation
    Image of SmartTips: Changing the Course of A Conversation

    Ever have a conversation veer off in an unintended direction? Watch this SmartTips video to learn how to derail an uncomfortable conversation and steer it back on track in a more favorable direction for a better outcome.

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