SmartTipsĀ® Video Tutorials

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  • Image of SmartTips: Handling Social Media Complaints
    Image of SmartTips: Handling Social Media Complaints

    Complaints over social media can be very public and very damaging unless the situation is handled with care. Use this SmartTips video to help smooth over any rough edges between you and your customers and wow them with your solutions.

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  • Image of SmartTips: 4 Customer Service Mistakes
    Image of SmartTips: 4 Customer Service Mistakes

    Keep your customers coming back by treating them with respect. This SmartTips video helps you to avoid the common mistakes that could lose you valuable customers and may damage your reputation.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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  • Image of SmartTips: 6 Ways To Keep Customers Happy
    Image of SmartTips: 6 Ways To Keep Customers Happy

    The bottom line for keeping customers happy is to remember the golden rule. Do unto others as you would have them do unto you. If your customer feels cared for and satisfied, your business will thrive. Learn 6 ways to keep customers happy in this SmartTips video.

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  • Image of SmartTips: 5 Tips For Keeping Clients
    Image of SmartTips: 5 Tips For Keeping Clients

    We all know that securing new clients drives and expands a business. While increasing the client list is important, it sometimes overshadows an even more vital practice, the practice of keeping clients for the long term. In this SmartTips video, learn 5 tips that will keep you from losing your long-term customers.

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  • Image of SmartTips: How To Recover From A Mistake
    Image of SmartTips: How To Recover From A Mistake

    The important thing to realize about making a mistake is that you can learn from it. By accepting that mistakes can make you better at what you do, you will learn how to "fail forward." This SmartTips video takes the optimistic approach to evaluating mistakes and shows you how to get back on track.

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  • Image of SmartTips: How To Handle Change
    Image of SmartTips: How To Handle Change

    Though change at work can be abrupt and unsettling, change can also have positive benefits. You just need a new outlook to see them. This SmartTips video looks at how you can approach change in a realistic way and how to meet the challenges it presents.

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  • Image of SmartTips: 3 Classic Examples of Performance Under Pressure
    Image of SmartTips: 3 Classic Examples of Performance Under Pressure

    It is not easy to stay calm under pressure, but this SmartTips video offers three inspirational performance stories that might help to influence your reactions in those situations.

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  • Image of SmartTips: Keeping Your Cool at Work
    Image of SmartTips: Keeping Your Cool at Work

    There are times at work when someone or something can be so irritating that you want to explode, but no good can come from an outburst. This SmartTips video focuses on these supercharged moments and offers remedies for getting through them without incident while keeping your composure.

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