SmartTips® Video Tutorials

Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

It is often a surprise when a coworker confides in you that he or she has decided to leave the company. This SmartTips video reveals how to respond to news like this and suggests specific actions you can take to ensure a smooth departure and transition.

Though change at work can be abrupt and unsettling, change can also have positive benefits. You just need a new outlook to see them. This SmartTips video looks at how you can approach change in a realistic way and how to meet the challenges it presents.

What kind of reputation do you have? Does it precede you? Is there room for some improvement? Reputation is an important component in attaining professional success. This SmartTips video reviews how to build and sustain a respectable reputation.

It is not easy to stay calm under pressure, but this SmartTips video offers three inspirational performance stories that might help to influence your reactions in those situations.