SmartTips® Video Tutorials

Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

Though change at work can be abrupt and unsettling, change can also have positive benefits. You just need a new outlook to see them. This SmartTips video looks at how you can approach change in a realistic way and how to meet the challenges it presents.

What kind of reputation do you have? Does it precede you? Is there room for some improvement? Reputation is an important component in attaining professional success. This SmartTips video reviews how to build and sustain a respectable reputation.

Employers think highly of an employee with a strong work ethic. Once recognized, this trait will attract more opportunities and increase your value to your company. This SmartTips video looks into what it takes to demonstrate a strong work ethic.

It is not easy to stay calm under pressure, but this SmartTips video offers three inspirational performance stories that might help to influence your reactions in those situations.

Is there a culture of trust in your workplace or do people feel insecure, underappreciated and resentful? This SmartTips video demonstrates why building an enduring sense of trust in the workplace is essential for company morale and productivity.