SmartTipsĀ® Video Tutorials

  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: How To Handle Change
    Image of SmartTips: How To Handle Change

    Though change at work can be abrupt and unsettling, change can also have positive benefits. You just need a new outlook to see them. This SmartTips video looks at how you can approach change in a realistic way and how to meet the challenges it presents.

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  • Image of SmartTips: 6 Elements of A Strong Work Ethic
    Image of SmartTips: 6 Elements of A Strong Work Ethic

    Employers think highly of an employee with a strong work ethic. Once recognized, this trait will attract more opportunities and increase your value to your company. This SmartTips video looks into what it takes to demonstrate a strong work ethic.

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  • Image of SmartTips: Trust in the Workplace
    Image of SmartTips: Trust in the Workplace

    Is there a culture of trust in your workplace or do people feel insecure, underappreciated and resentful? This SmartTips video demonstrates why building an enduring sense of trust in the workplace is essential for company morale and productivity.

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