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  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips: Build Feedback Into Your Business
    Image of SmartTips: Build Feedback Into Your Business

    The best way to learn about employees and customers is through feedback. And the best way to generate feedback is to make it an institutionalized part of your business routine. This SmartTips video provides tips for intergrating feedback into your business.

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  • Image of SmartTips: The 6 Elements of Credibility
    Image of SmartTips: The 6 Elements of Credibility

    Protect your reputation with this SmartTip. With so many easy ways to spread the word about company performance these days, it is important to make sure the word about you and your company is a positive one. Read these tips to control credibility.

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  • Image of SmartTips: The 4 "R"s of Crisis Management
    Image of SmartTips: The 4 "R"s of Crisis Management

    Crises are unavoidable, but being prepared with a simple list of guidelines will help you get through them with confidence and right the ship. Look to this SmartTips video to guide you through the four steps of crisis management: Readiness, Response, Ride it out, and Reflection.

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  • Image of SmartTips: Dress For Success
    Image of SmartTips: Dress For Success

    Enhance your professional image by always making the right impression with your appearance. This SmartTips video offers basic tips on how to achieve the best look for conveying your professionalism without going overboard.

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  • Image of SmartTips: 6 Classifications of Employment
    Image of SmartTips: 6 Classifications of Employment

    What type of employee are you? This SmartTips video defines the positions of employee, independent contractor, temporary employee, seasonal employee, non-exempt employee, and the exempt employee. Knowing which category you fall under will give you a better idea of what your employer expects from you.

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  • Image of SmartTips: Why Punctuality Matters
    Image of SmartTips: Why Punctuality Matters

    People who are chronically late disrupt the worlds of everyone who manages to get to places on time. This SmartTips video emphasizes that businesses count on employees to get to work and appointments on time and explains why it's essential to always be punctual.

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  • Image of SmartTips: When A Coworker Resigns
    Image of SmartTips: When A Coworker Resigns

    It is often a surprise when a coworker confides in you that he or she has decided to leave the company. This SmartTips video reveals how to respond to news like this and suggests specific actions you can take to ensure a smooth departure and transition.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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