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  • Image of SmartTips: 4 Types of Workplace Culture
    Image of SmartTips: 4 Types of Workplace Culture

    There are four major types of workplace culture: hierarchical, competitive, collaborative and creative cultures. In this SmartTips video, you will learn the differences between them, as well as the benefits and drawbacks of each.

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  • Image of SmartTips: The Prosci Change Management Method
    Image of SmartTips: The Prosci Change Management Method

    Change can either help or hurt a company. Implementing change smoothly can make all the difference. This SmartTips video introduces you to the successful Prosci change management tool for guiding change.

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  • Image of SmartTips: The 6 Elements of Credibility
    Image of SmartTips: The 6 Elements of Credibility

    Protect your reputation with this SmartTip. With so many easy ways to spread the word about company performance these days, it is important to make sure the word about you and your company is a positive one. Read these tips to control credibility.

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  • Image of SmartTips: Handling Social Media Complaints
    Image of SmartTips: Handling Social Media Complaints

    Complaints over social media can be very public and very damaging unless the situation is handled with care. Use this SmartTips video to help smooth over any rough edges between you and your customers and wow them with your solutions.

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  • Image of SmartTips: 4 Customer Service Mistakes
    Image of SmartTips: 4 Customer Service Mistakes

    Keep your customers coming back by treating them with respect. This SmartTips video helps you to avoid the common mistakes that could lose you valuable customers and may damage your reputation.

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  • Image of SmartTips: The Flexibility Factor
    Image of SmartTips: The Flexibility Factor

    The ability to be flexible is a characteristic that bosses count on and appreciate in their workforce. When changes must be made, it will be to your benefit if you can cooperate and adjust quickly. This SmartTips video looks at how to become more adaptable and develop flexibility.

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  • Image of SmartTips: Build A Culture of Creativity
    Image of SmartTips: Build A Culture of Creativity

    By building a culture of creativity in your workplace, your ensure your company will be competitive. Not just because of the products you're offering today, but because of the products you might be offering tomorrow. In this SmartTips video, you'll learn how to build a culture of creativity.

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  • Image of SmartTips: 6 Ways To Make Your Business More Transparent
    Image of SmartTips: 6 Ways To Make Your Business More Transparent

    Transparency has now become relevant — even imperative — for corporations and businesses of all shapes and sizes. By being transparent, you'll not only increase your business, but also establish long-term and trusting relationships. In this SmartTips video, we consider 6 ways to make your business more transparent.

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  • Image of SmartTips: 6 Ways To Keep Customers Happy
    Image of SmartTips: 6 Ways To Keep Customers Happy

    The bottom line for keeping customers happy is to remember the golden rule. Do unto others as you would have them do unto you. If your customer feels cared for and satisfied, your business will thrive. Learn 6 ways to keep customers happy in this SmartTips video.

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