SmartTips® Video Tutorials

  • Image of SmartTips: Handling Social Media Complaints
    Image of SmartTips: Handling Social Media Complaints

    Complaints over social media can be very public and very damaging unless the situation is handled with care. Use this SmartTips video to help smooth over any rough edges between you and your customers and wow them with your solutions.

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  • Image of SmartTips: 4 Customer Service Mistakes
    Image of SmartTips: 4 Customer Service Mistakes

    Keep your customers coming back by treating them with respect. This SmartTips video helps you to avoid the common mistakes that could lose you valuable customers and may damage your reputation.

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  • Image of SmartTips: Build A Culture of Creativity
    Image of SmartTips: Build A Culture of Creativity

    By building a culture of creativity in your workplace, your ensure your company will be competitive. Not just because of the products you're offering today, but because of the products you might be offering tomorrow. In this SmartTips video, you'll learn how to build a culture of creativity.

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  • Image of SmartTips: 6 Ways To Keep Customers Happy
    Image of SmartTips: 6 Ways To Keep Customers Happy

    The bottom line for keeping customers happy is to remember the golden rule. Do unto others as you would have them do unto you. If your customer feels cared for and satisfied, your business will thrive. Learn 6 ways to keep customers happy in this SmartTips video.

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  • Image of SmartTips: 5 Tips For Keeping Clients
    Image of SmartTips: 5 Tips For Keeping Clients

    We all know that securing new clients drives and expands a business. While increasing the client list is important, it sometimes overshadows an even more vital practice, the practice of keeping clients for the long term. In this SmartTips video, learn 5 tips that will keep you from losing your long-term customers.

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  • Image of SmartTips® Innovation Collection
    Image of SmartTips® Innovation Collection

    Our SmartTips Innovation Collection includes 11 videos that will guide you toward a culture of innovation in your organization.

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  • Image of SmartTips: How To Handle Customer Complaints
    Image of SmartTips: How To Handle Customer Complaints

    For those new to customer service and those who might benefit from a refresher, this SmartTips video delves into understanding a customer's complaint and how to earn back his or her confidence in your products or services by resolving the issue at hand.

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  • Image of SmartTips: Brainstorming 101
    Image of SmartTips: Brainstorming 101

    Anytime you are struggling with a problem, project or idea, it is helpful to do some brainstorming to find a workable solution. This SmartTips video outlines how to conduct a brainstorming session to gather fresh ideas within a group or even just on your own.

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  • Image of SmartTips: Beating the 4 Barriers to Innovation
    Image of SmartTips: Beating the 4 Barriers to Innovation

    Certain companies always seem to be on the cutting edge of innovation. How do they continually come up with such revolutionary ideas? They've learned how to break through the barriers to innovation. This SmartTips video lists the 4 main barriers to innovation and the ways to break through them.

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