SmartTipsĀ® Video Tutorials

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  • Image of SmartTips: 5 Negotiation No-Nos
    Image of SmartTips: 5 Negotiation No-Nos

    You're about ready to enter an important negotiation for your company. But before you sit down at the table, take a look at this SmartTips video and the five things to never do in negotiations.

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  • Image of SmartTips: 5 Negotiation Tricks
    Image of SmartTips: 5 Negotiation Tricks

    You went into negotiations with the best intentions. But somehow, the tables have turned and you've ended up capitulating far more than expected. In this SmartTips video, we'll discuss five tricks to use while negotiating to get — and keep — the upper hand.

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  • Image of SmartTips: 5 C's Situation Analysis
    Image of SmartTips: 5 C's Situation Analysis

    Where does your business stand? What forces shape your present situation? When you can answer these questions, you're ready to plan for the future. In this SmartTips video, we take a look at the 5 C's Situation Analysis — a tool used by business managers to determine just where their company stands.

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  • Image of SmartTips: 3 Secrets of Negotiation
    Image of SmartTips: 3 Secrets of Negotiation

    Imagine your company has entrusted you to negotiate one of their most significant contracts. To help you get on the fast track to success, this SmartTips video offers three secrets of negotiation the pros use to help them achieve the best possible outcome.

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  • Image of SmartTips: Who Sits On the C-Suite?
    Image of SmartTips: Who Sits On the C-Suite?

    Who are the members of the C-Suite level of a company? This SmartTips video identifies the key positions of this highest level of management, what they do and what their responsibilities entail.

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  • Image of SmartTips: What Is A Balanced Scorecard?
    Image of SmartTips: What Is A Balanced Scorecard?

    Looking for a way to make and reach company goals in a strategic fashion? With this SmartTips video, learn what a balanced scorecard is and how its holistic evaluation of a company's overall health may help you to keep your business in balance.

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  • Image of SmartTips: How To Negotiate Like A Pro
    Image of SmartTips: How To Negotiate Like A Pro

    Get what you want by improving your negotiating and bargaining skills. This SmartTips video lists ways to swing outcomes in your favor with seven tips on how to negotiate effectively.

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  • Image of SmartTips: Achieving Win-Win Resolutions
    Image of SmartTips: Achieving Win-Win Resolutions

    In business, win-win resolutions allow all parties to enjoy a successful outcome to a situation. Much of the success is attributable to good communication, negotiation, and compromise. In this SmartTips video, Stephen Covey's 3-step communication tool is used to frame the process.

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  • Image of SmartTips: 6 Ways To Build A Healthier Organization
    Image of SmartTips: 6 Ways To Build A Healthier Organization

    Many managers are frustrated by organizational roadblocks, internal politics, lack of planning, and other issues that add up to an unhealthy situation. The good news is that there are proven strategies to building a healthier organization. In this SmartTips video, learn 6 ideas to get started.

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