SmartTipsĀ® Video Tutorials

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  • Image of SmartTips: 5 Negotiation No-Nos
    Image of SmartTips: 5 Negotiation No-Nos

    You're about ready to enter an important negotiation for your company. But before you sit down at the table, take a look at this SmartTips video and the five things to never do in negotiations.

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  • Image of SmartTips: 5 Negotiation Tricks
    Image of SmartTips: 5 Negotiation Tricks

    You went into negotiations with the best intentions. But somehow, the tables have turned and you've ended up capitulating far more than expected. In this SmartTips video, we'll discuss five tricks to use while negotiating to get — and keep — the upper hand.

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  • Image of SmartTips: 3 Secrets of Negotiation
    Image of SmartTips: 3 Secrets of Negotiation

    Imagine your company has entrusted you to negotiate one of their most significant contracts. To help you get on the fast track to success, this SmartTips video offers three secrets of negotiation the pros use to help them achieve the best possible outcome.

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  • Image of SmartTips: How To Represent Your Boss Well
    Image of SmartTips: How To Represent Your Boss Well

    Has your boss ever asked you to cover for him or her? Use this opportunity to show your boss that you are up to the challenge of representing him or her well. This SmartTips video will help you live up to the trust that has been handed to you.

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  • Image of SmartTips: How To Negotiate Like A Pro
    Image of SmartTips: How To Negotiate Like A Pro

    Get what you want by improving your negotiating and bargaining skills. This SmartTips video lists ways to swing outcomes in your favor with seven tips on how to negotiate effectively.

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  • Image of SmartTips: 6 Ways To Handle Favoritism
    Image of SmartTips: 6 Ways To Handle Favoritism

    Watching a colleague get a position that you know he or she does not truly deserve is undoubtedly frustrating. This SmartTips video gives six ways to handle the tension and even improve your own chances of getting promoted.

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  • Image of SmartTips: Achieving Win-Win Resolutions
    Image of SmartTips: Achieving Win-Win Resolutions

    In business, win-win resolutions allow all parties to enjoy a successful outcome to a situation. Much of the success is attributable to good communication, negotiation, and compromise. In this SmartTips video, Stephen Covey's 3-step communication tool is used to frame the process.

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  • Image of SmartTips: Having Lunch With the Boss
    Image of SmartTips: Having Lunch With the Boss

    Having your first one-on-one lunch with the boss can be an exciting opportunity. Besides preparing to speak about specific business items, you should also prepare to handle some very basic details. This SmartTips video walks you through the process.

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  • Image of SmartTips: Getting Credit For Your Accomplishments
    Image of SmartTips: Getting Credit For Your Accomplishments

    It is difficult to wait for credit that you feel you deserve for your achievements and even harder to bring attention to them on your own without sounding like you're bragging. This SmartTips video suggests ways you can and should be your own advocate for your accomplishments.

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