SmartTips® Video Tutorials

An accountable team is a group of people who take responsibility for their own goals and outcomes, and who acknowledge their own mistakes. In this SmartTips video, we provide the six steps for building a strong, accountable team.

You're about ready to enter an important negotiation for your company. But before you sit down at the table, take a look at this SmartTips video and the five things to never do in negotiations.

You went into negotiations with the best intentions. But somehow, the tables have turned and you've ended up capitulating far more than expected. In this SmartTips video, we'll discuss five tricks to use while negotiating to get — and keep — the upper hand.

While holding people accountable is rarely easy or fun, it is necessary for your success as a manager. In this SmartTips video, you will learn three styles for holding employees accountable: the directive style, the positive style, and the team style.

Imagine your company has entrusted you to negotiate one of their most significant contracts. To help you get on the fast track to success, this SmartTips video offers three secrets of negotiation the pros use to help them achieve the best possible outcome.

Get what you want by improving your negotiating and bargaining skills. This SmartTips video lists ways to swing outcomes in your favor with seven tips on how to negotiate effectively.

In business, win-win resolutions allow all parties to enjoy a successful outcome to a situation. Much of the success is attributable to good communication, negotiation, and compromise. In this SmartTips video, Stephen Covey's 3-step communication tool is used to frame the process.

As a manager, it's up to you to create a culture that supports accountability. In this SmartTips video, we discuss 5 tips for creating more accountability in your team and organization. If you follow these tips, you'll be able to help your employees live up to their potential while improving the company's bottomline.