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  • Image of SmartTips® Communication Collection
    Image of SmartTips® Communication Collection

    Our SmartTips Communication Collection includes 20 videos covering the skills that are needed to be successful at reaching those on the other side of the conversation.

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  • Image of SmartTips: 5 Forces Analysis
    Image of SmartTips: 5 Forces Analysis

    If your business is considering a major change, a 5 Forces Analysis can help you determine whether the change is the right idea at the right time. In this SmartTips video, we explore how 5 Forces Analysis can help your company's competitive strategy.

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  • Image of SmartTips: 4 Types of Sales Professionals
    Image of SmartTips: 4 Types of Sales Professionals

    How do you match the right person to the right sales environment? As with any type of management decision, there's some trial and error involved. You can make some smart decisions, however, by understanding your employees' strengths and weaknesses, and matching them to the four types of sales professionals in this SmartTips video.

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  • Image of SmartTips: What Is A SWOT Analysis?
    Image of SmartTips: What Is A SWOT Analysis?

    Looking for a strategic plan to reach company goals? Try the SWOT analysis method. This SmartTips video describes a SWOT analysis, which can help assess your company's strengths, weaknesses, opportunities and threats and determine a course of action.

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  • Image of SmartTips: The 10 Best Phrases To Use At Work
    Image of SmartTips: The 10 Best Phrases To Use At Work

    "No problem," "I'm happy to help." Learn how these phrases along with other notable ones can help you to create a good reputation at the workplace with this SmartTips video.

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  • Image of SmartTips: How To Write A Powerful Speech
    Image of SmartTips: How To Write A Powerful Speech

    Want to learn to deliver better speeches? This SmartTips video shows you that by improving your writing process, you can improve your speeches. It provides 10 ways to organize your thoughts and writing, ultimately leading to a great speech.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: Changing the Course of A Conversation
    Image of SmartTips: Changing the Course of A Conversation

    Ever have a conversation veer off in an unintended direction? Watch this SmartTips video to learn how to derail an uncomfortable conversation and steer it back on track in a more favorable direction for a better outcome.

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  • Image of SmartTips: Quick Telephone Tips
    Image of SmartTips: Quick Telephone Tips

    Despite the popularity of text messaging and emails, phone calls are still an important business tool for which there are specific recommendations. This SmartTips video reviews how phone calls should be handled and how to craft effective voicemail messages for colleagues and contacts.

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