SmartTips® Video Tutorials

  • Image of SmartTips® Managing People Collection
    Image of SmartTips® Managing People Collection

    With 32 brief 3-5 minute videos on everything from engagement, to delegation, performance appraisals, conflict resolution and much more, you’ll turn to this library again and again to hone your people skills.

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  • Image of SmartTips® Successful Teams Collection
    Image of SmartTips® Successful Teams Collection

    Our SmartTips Successful Teams Collection contains 11 videos that cover the key techniques to making a team work, like dealing with team conflict, building accountability into the team, ways to unify your team and more.

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  • Image of SmartTips: 5 Questions To Ask Every Customer
    Image of SmartTips: 5 Questions To Ask Every Customer

    Need a fresh perspective on how to improve your business? Try asking your customers for suggestions. This SmartTips video lays out five different questions to ask your customers that could give you insight on how to better meet their needs and promote your business.

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  • Image of SmartTips: 6 Ways To Keep Customers Happy
    Image of SmartTips: 6 Ways To Keep Customers Happy

    The bottom line for keeping customers happy is to remember the golden rule. Do unto others as you would have them do unto you. If your customer feels cared for and satisfied, your business will thrive. Learn 6 ways to keep customers happy in this SmartTips video.

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  • Image of SmartTips: 6 Essentials To Customer Loyalty
    Image of SmartTips: 6 Essentials To Customer Loyalty

    There's more to retaining customers than simply having a great product. Customer loyalty can't be taken for granted. It's earned as a direct result of your actions. Improve client relations through this SmartTips video which includes the 6 essentials to customer loyalty.

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  • Image of SmartTips: 5 Tips For Keeping Clients
    Image of SmartTips: 5 Tips For Keeping Clients

    We all know that securing new clients drives and expands a business. While increasing the client list is important, it sometimes overshadows an even more vital practice, the practice of keeping clients for the long term. In this SmartTips video, learn 5 tips that will keep you from losing your long-term customers.

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  • Image of SmartTips: Brainstorming 101
    Image of SmartTips: Brainstorming 101

    Anytime you are struggling with a problem, project or idea, it is helpful to do some brainstorming to find a workable solution. This SmartTips video outlines how to conduct a brainstorming session to gather fresh ideas within a group or even just on your own.

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  • Image of SmartTips: Writing A Mission Statement
    Image of SmartTips: Writing A Mission Statement

    A mission statement sums up in a few words the entire concept of your business, which is essential for employees, stock-holders and the public. But that brief mission statement is not easy to construct. This SmartTips video provides the 4 major steps of the process for writing a clear and concise statement.

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  • Image of SmartTips: Communicating Values and Vision
    Image of SmartTips: Communicating Values and Vision

    Once you have a set of core values and vision statement, what is the best way to communicate your values and vision within your company, and to customers and competitors? This SmartTips video provides the simple steps to start that process of communication.

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